ORDER MANAGEMENT

Your Order Is in Our Hands: What Happens Now?

Hi, I'm Elena. From the moment you click 'Buy,' your order becomes a personal commitment for me and my entire team. I want to share with you transparently what happens behind the scenes, so you can feel part of the care we dedicate to every single detail.

Your Order's Journey, Step by Step

1. Our First Thought: Perfection in Details Our team promptly reviews your order to ensure all information is complete and accurate for flawless delivery. If we find any incomplete information (such as the house number or the name on the doorbell), we'll contact you immediately to finalize it together.

2. Dialogue with Our Flower Artisans: We forward the order to the partner master florist closest to the delivery location. We work with them to ensure the freshest buds of the day are selected to ensure a lush and long-lasting composition.

3. Handcrafted Bouquet and Delivery Notification: The florist expertly composes the bouquet following the floral recipe and records the completed creation. As soon as the gift is hand-delivered to the recipient, you receive an automatic email notification of delivery, giving you instant assurance that your surprise has been delivered.

Our Guarantee of Authenticity and Freshness

These are the principles on which we will not compromise:

• Fresh Seasonal Flowers, Always. We work exclusively with the finest fresh flowers available. If, exceptionally, a specific variety fails to meet the highest quality standards of the day, it is replaced with flowers of equal or greater beauty and value, preserving the style and color palette.

• Authentic Creations: Local Flowers. We don't ship boxed flowers via express couriers: each bouquet is created fresh directly in the floral laboratory in the city of delivery.

• The Unique Touch of the Floral Artist. While faithfully respecting the chosen composition, each florist adds their own mastery to the harmony of details, making each bouquet a unique and special piece.

Do you have questions about your order? Our customer service team is available by email at info@fiorionline24.com or by WhatsApp/phone at +39 351 370 48 56 .